Last updated on March 3, 2025

Introduction

‍OpenRoute values your trust and respects your privacy. We take our privacy obligations seriously and are committed to being proactive and transparent about our information handling practices. This Privacy Statement explains how we collect and handle information in connection with our Services and outlines your choices regarding our collection, retention, and processing of your information.

‍Terms Used in this Privacy Statement

‍“Customer Data” means the data we process in the Service Platform as governed by a Subscription Agreement.
“Service Platform” means the OpenRoute service platform.
“Services” means the Sites and the Service Platform and any other interaction you may have with us (for example, by attending our events).
“Sites” means the OpenRoute website located at www.openroute.ai and other web pages we operate in which we post a direct link to this statement.
“Subscription Agreement” means a separate agreement governing access to and use of the Service Platform by a third party and its authorized users.
“OpenRoute” means Mililabs, Inc.

The term “we”, “us”, and “our” also refer to OpenRoute.
‍
‍Information We Collect

‍We collect information when you visit and use our website, products and services, or otherwise interact with us. Depending on your relationship with us, we collect information in the following ways:

Registration  information: We  collect your information such as name, email address and phone number when  you register for our events or webinars.
User  input: We  may collect information (i.e. the content of natural language questions) when  inputted into a prompt as part of our Services.
‘Special  category’ data: We do not collect information that is particularly  sensitive (e.g. genetic data, biometric data, racial or ethnic origin,  religion) unless it is volunteered by you.

‍Information We Collect Automatically

‍We use tools such as cookies, web beacons and similar technologies to automatically collect information from your computer or mobile device as you navigate through or use our Services.

Usage data: We collect information in connection with the use of the Service Platform by individual users. This includes Internet Protocol (IP) address, browser type, session ID, the features you use, the links you click on, login date and time  stamps, content viewed or created, the requests you make, data related to  your user input such as types of prompts, frequency of use and interaction time stamps, and other actions you take.

Device and browser information: We collect data from the device you use to access our Services such as IP address and browser type.When  you use our Services, we automatically collect information on the type of  device you use, operating system version, and the device identifier (or “UDID”).

Log data: Our servers collect information when you access or use our Sites and record it in log files. This information includes IP address, the address of the web page  visited, browser type and settings, operating system, login date and time  stamp, information about browser configuration and plugins, language  preferences, and cookie information.

Marketing information: If you choose to receive marketing emails or newsletters, we track whether you  have opened these messages and whether you clicked on the links contained  within these messages to better personalize future communications.

Cookies and similar technologies information: Cookies  are small text files that are stored on your computer by your browser when  you visit a website. We, or an authorized third party, may place cookies and  similar technologies on your browser when you visit our Sites, use our Service Platform, or click on a link to be redirected to our Sites from a referring web page. We use both session-based and persistent cookies on our Sites. You can control the use of cookies at the individual browser level but choosing to disable cookies may limit your use of certain features of  functions on our Sites.

‍Information We Collect from Other Sources

‍We collect information about you from other sources, including third party providers of business contact information from whom wehave purchased information, and combine this information with information provided by you. We use this information to update and analyze our records,identify new customers and create tailored marketing communications.

‍How We Use the Information We Collect

‍Information that OpenRoute collects and receives is used for legitimate business interests or to comply with legal obligations including to:

Operate, maintain and improve our Services: This  includes delivery of the Services under a Subscription Agreement; prevent or  address service errors; monitor security or technical issues; analyze and  monitor usage or trends; track aggregate traffic patterns throughout the Sites; measure and analyze user behavior; other activities upon a customer’s request; and to operate, maintain and improve our Services.

Communicate with you about the Services: This includes providing customer support; informing you about changes in our Services; sending important Services-related notices such as downtime or security alerts; announcements regarding new product features; and responding  to your requests and questions. These are service-related communications and  you may not opt out of them.

Send relevant marketing or promotional material: We use contact information to send you marketing and promotional communications  or other OpenRoute news that may be of interest to you. We combine information from third party sources with information we hold about you to  help make our sales and marketing efforts more relevant to you, and to  personalize and improve your experience. These are marketing messages and you  can control whether you receive them.

Manage events and attendance: We use information to manage our events, track attendance, and obtain feedback to improve future events.

Engage through surveys: We use contact details, comments and feedback to engage with our customers and  partners for conducting customer satisfaction, industry research, and  post-training surveys. We use survey results to help improve products and  services.

Enhance Services: We improve and enhance our Services based on customer feedback and historical use.

Testimonials: We display customer or user testimonials in our marketing materials with consent.

Manage accounts: We use your information to contact you for invoicing, account management and to  keep track of billing and payments.We may de-identify and aggregate your information with other information we collect for purposes of performing statistical and other data analysis.Even when we may have a legitimate interest in processing your information, we will not do so if it overrides your interests, rights and freedoms.

‍How We Share and Disclose Information

‍We do not sell, share or otherwise disclose information we collect except as described in this Privacy Statement. We share information in the following ways:

Third party service providers: We share information with third party service  providers who have been appointed as data processors to perform functions and  services on our behalf and who are provided only with information necessary  to perform the services. Examples of these services include customer  relationship management, system monitoring, and the application of large  language model (LLM) services.

Partner products or services: We partner with other companies to jointly offer products or services. If you  purchase or specifically express interest in a jointly-offered product or  service from us, we may share information we collect from you in connection  with your purchase with our joint promotion partners.

Law enforcement: We may be compelled to disclose information in response to a lawful request to  meet national security or law enforcement requirements, as well as to protect  the rights, property or safety of OpenRoute, its business partners, you or  others. This includes complying with court orders such as subpoenas,  warrants, or other legal processes.

Merger, acquisition or sale: We reserve the right to transfer information in the event we are involved in a  merger, acquisition, or sale of any or all assets. You will be notified by email or prominent notice on our website of change in ownership, uses of your  information and choices you have regarding your information.

‍How We Protect Information

‍Access to your information is restricted to authorized OpenRoute employees and authorized third parties who need to know that information in order to process it for us and who are subject to strict confidentiality obligations.The Services employ Secure Socket Layer (SSL) technology using both server authentication and data encryption. The Services are hosted in a secure server environment that uses firewalls, intrusion detection systems, and other advanced technology to protect against interference or access from outside intruders.While OpenRoute has implemented safeguards to protect your information, given the nature of communications and information processing technology, OpenRoute cannot guarantee that your information is absolutely secure in all situations. It is your responsibility to ensure you are accessing the Services using an up-to-date web browser. You are also responsible for maintaining the security and confidentiality of any usernames and passwords associated with the Services.For your own protection, we encourage you to not include personal information, credit card, or other sensitive information in any emails you send to us.

‍How Long We Keep Information For

‍OpenRoute retains information (including information we process on behalf of our Customers) for as long as needed to fulfill the purpose for which it is collected or as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. OpenRoute retains Customer Data according to the timeframes set forth in the SubscriptionAgreement or as otherwise authorized by our customers.

‍Your Privacy Rights and Choices

‍You may have rights relating to your information under privacy or data protection laws. Subject to verification of your identity, you may request access to and correction of, your information. Additionally, the following options are available to you, upon request, for the exercise of your rights: Provide a description of the information we process about you; Rectify or update inaccurate or incomplete information about you; Delete or request erasure of information about you (unless an exception applies); Restrict the processing of information, in certain circumstances; Withdraw your consent where you have previously given consent to process your information; and Provide a copy of your information in a structured, commonly used and machine- readable format, in certain circumstances.These options may be limited in some situations such as where we can demonstrate that we have a legal requirement or legitimate interest to process your information.If you would like to make one of these requests, please contact our Privacy Office by email to privacy@openroute.ai.We will respond to your request within a reasonable timeframe.

‍Children’s Privacy

‍In accordance with the U.S. Federal Children’s OnlinePrivacy Protection Act (COPPA) and other applicable data protection laws, OpenRoute does not knowingly collect personal information from any individual under the applicable age of consent without parental or guardian consent. If you believe that we may have collected personal information from someone under the applicable age of consent in your country without the proper consent, please contact us by email to privacy@openroute.ai and we will take action to investigate and delete such information.

‍Notice to End Users

‍Where the Services are made available to you through an organization (e.g. your employer), that organization is the administrator of the Services and is responsible for the accounts and/or Services over which it has control. OpenRoute is not responsible for the privacy or security practices of an administrator’s organization.

‍Links to Other Websites

‍There may be links to third-party websites and services that are outside our control and which are not covered by this PrivacyStatement. The information practices and the content of such other websites are governed by the privacy statements of such other websites. We encourage you to review the privacy statements posted on those websites to understand their information practices.

‍Updates to this Privacy Statement

‍This Privacy Statement is updated from time to time to reflect changes in our Services, practices or technologies, and to comply with legal requirements. The most current version will be posted on our website. We encourage you to review this Privacy Statement to stay informed about our privacy practices. If the changes are significant, we will provide a more prominent notice on our website prior to the change becoming effective and indicate at the top when it was most recently updated.

‍Contact Us

‍If you have questions about this Privacy Statement, please contact our Privacy Office by email to privacy@openroute.ai.

‍Your California Privacy Rights
‍
‍If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, see our CCPA Privacy Notice at https://www.openroute.ai/ccpa-privacy-policy/.